Terms, Warranty & Service Policies

Acceptance of Terms

By scheduling or receiving services from Shine Design, LLC ("the Company"), you agree to comply with and be bound by the following terms and conditions.

Estimates, Inspection & Recommendations

All estimates are subject to vehicle inspection. Final results may vary based on paint condition, contamination, prior repairs, repaint work, and customer-requested modifications.

Shine Design will make service recommendations based on the vehicle's visible condition, known history, requested service, and available work environment. Recommendations may change after inspection if we discover contamination, repaint work, failing clear coat, loose trim, damaged seals, previously altered film, bodywork, unsafe work conditions, or other limitations.

If a customer declines a recommended service, prep step, replacement, correction, curing instruction, or maintenance instruction, final appearance, durability, and warranty eligibility may be affected.

PPF Installation Expectations & Rework Policy

PPF is a precision-installed protective film, but no install is guaranteed to be invisible under every lighting condition. Existing paint condition, contamination, repaint work, bodywork, dust, debris, and vehicle age can affect final appearance. Direct sunlight may reveal things not visible indoors.

Before any PPF installation or correction, we inspect the vehicle and explain any limitations we see. If a customer requests a repair, adjustment, lift, or rework instead of replacement, we will do our best in good faith, but reworked film may not perform or appear the same as a new installation.

Customer-requested lifting, repositioning, reworking, or adjustment of already-installed film may increase risk of contamination, adhesive marks, distortion, edge lift, visible debris, or reduced finish quality. If Shine Design recommends replacement and the customer requests adjustment instead, the customer accepts the risk of visible imperfections from that requested rework.

Customer Requested Rework

If a customer requests that installed PPF be lifted, repositioned, adjusted, partially corrected, or reworked after installation, Shine Design will explain the risks before proceeding. These risks may include adhesive marks, visible debris, distortion, edge lift, reduced clarity, or reduced long-term performance. If the customer chooses rework instead of recommended replacement, any resulting imperfections may not be covered under warranty.

PPF Warranty Limitations

Warranty does not cover customer-requested rework, altered film, film lifted after installation, contamination introduced during requested adjustments, or issues caused by declining recommended replacement.

Warranty coverage also does not include existing paint failures, rock chips or defects that existed before installation, bodywork or repaint failure, contamination under previously altered material, customer maintenance errors, improper washing, pressure-washer damage, edge picking, impact damage, acts of God, vandalism, accident damage, environmental exposure, or conditions caused by dust, debris, weather, road construction, hard water, chemicals, heat, or other outside factors after delivery.

Customer Requested Deviations

If Shine Design recommends replacement, correction, removal, full reinstallation, additional prep, or a different service path and the customer requests an alternate solution, the customer may be asked to approve a written deviation before work continues.

A customer-requested deviation may include lifting installed PPF, repositioning film, adjusting edges, partially correcting installed material, reworking film after delivery, declining recommended replacement, declining paint correction before PPF or ceramic coating, declining tint replacement, or accepting known imperfections.

By approving a deviation, the customer acknowledges the installer's recommendation, the requested alternate approach, the risks explained, and the possibility that the final result may include visible debris, adhesive marks, distortion, edge lift, reduced clarity, reduced long-term performance, remaining defects, or limited warranty coverage.

Final Inspection & Acceptance

Customers are encouraged to inspect completed work at delivery. Any concerns should be reported as soon as possible so they can be reviewed. Shine Design will review concerns in good faith, but corrective action is determined after inspection, documentation review, and consideration of original vehicle condition, installation history, and any customer-requested changes.

Shine Design may document the vehicle before, during, and after service with photos, videos, written notes, estimates, approvals, invoices, work orders, and delivery records. Customer approval may be documented by signature, text message, email, form submission, invoice payment, recorded acceptance, or other written confirmation.

Concerns should be reported within 24 hours of delivery unless a written warranty document gives a different reporting period. The customer agrees to provide reasonable access to inspect the vehicle, review documentation, photograph the concern, and evaluate the appropriate next step before seeking third-party repair, chargeback, online escalation, or legal action.

Dispute Resolution, Chargebacks & Cooperation

We want concerns handled directly and professionally. Before filing a chargeback, payment dispute, public claim, or legal action, customers agree to give Shine Design written notice of the concern, provide photos or video if available, preserve the vehicle condition, and allow a reasonable opportunity for inspection and review.

A completed service, signed approval, written authorization, invoice payment, or delivery acceptance may be used to respond to chargebacks or payment disputes. Chargebacks filed without giving Shine Design a reasonable opportunity to inspect or resolve the concern may be disputed with the payment processor using estimates, work orders, photos, texts, emails, invoices, approvals, and delivery records.

Any dispute that cannot be resolved informally will first be submitted to good-faith mediation in Maricopa County, Arizona, unless the parties agree otherwise in writing. If mediation does not resolve the dispute, the parties agree, to the fullest extent permitted by law, to binding arbitration in Maricopa County, Arizona before a mutually agreed arbitrator. If arbitration is not available or not enforceable for a particular claim, venue will be in the state or federal courts serving Maricopa County, Arizona.

Arizona law applies to these terms unless another law is required. The prevailing party in any collection action, arbitration, mediation enforcement, chargeback recovery, or lawsuit may request reasonable attorney fees, filing fees, expert fees, collection costs, and related expenses to the extent permitted by law.

Plain-Language Approval Forms

Shine Design may use separate work order, delivery approval, and customer requested deviation forms. Example language may include:

Work Order Approval

I authorize Shine Design to perform the services listed in my estimate or work order. I understand that all final results are subject to inspection and may be affected by existing paint condition, contamination, prior repairs, repaint work, bodywork, vehicle age, cure conditions, and customer-requested modifications. I have disclosed known vehicle issues, prior repairs, repaint work, coatings, film, tint, aftermarket parts, and areas of concern to the best of my knowledge.

Delivery Approval

I have had the opportunity to inspect the completed work at delivery. Any concerns I noticed at delivery have been documented. I understand that Shine Design will review concerns in good faith and that corrective action, if any, is determined after inspection, documentation review, original vehicle condition, installation history, and any customer-requested changes.

Customer Requested Deviation

Shine Design recommended: __________. I requested the following alternate approach: __________. I understand the risks explained to me, including possible adhesive marks, visible debris, distortion, edge lift, reduced clarity, reduced long-term performance, remaining defects, or limited warranty coverage. I understand that choosing rework, adjustment, lift, repositioning, partial correction, or repair instead of recommended replacement may result in visible imperfections that are not covered under warranty.

Cancellation & Rescheduling Policy

Cancellations Within 24 Hours

Cancellations made within 24 hours of the scheduled appointment time are subject to an $80 cancellation fee. This fee helps cover lost labor hours, preparation time, and missed opportunities. We always offer a chance to reschedule to avoid the cancellation fee.

Reschedules

Appointments may be rescheduled up to 24 hours in advance with no penalty or fee. To reschedule, please contact us directly via phone or email. Reschedule requests made within 24 hours of your appointment are subject to a reschedule fee of up to $80.

No-Shows

If a customer is not present or accessible at the scheduled time and location, and cannot be reached, the appointment will be considered a no-show and the $80 cancellation fee will apply. Our detailers will offer a 15-minute courtesy period before leaving the premises and canceling the appointment.

Weather-Related Cancellations

Cancellations due to inclement weather are permitted without penalty, but must be communicated at least 3 hours in advance of your appointment time. We reserve the right to make final determinations regarding weather-related safety or feasibility, considering Arizona's unique conditions like monsoons or dust storms.

Limitation of Liability

Shine Design, LLC takes great care in providing high-quality auto detailing services. However, due to the nature of mobile detailing and the condition of vehicles prior to service, the following limitations apply:

Pre-Existing Conditions

Shine Design, LLC is not liable for damage related to pre-existing conditions, including but not limited to:

• Scratches, chips, dents, or rust
• Loose trim or moldings
• Faulty door seals, weather stripping, or convertible tops
• Oxidized, weakened, or damaged paint

Interior Condition

We are not responsible for:

• Stains that do not come out due to the nature of the material or depth of damage
• Electronic components or features that fail during standard cleaning
• Pre-existing odors, mold, or mildew that cannot be fully eliminated

Aftermarket Parts & Accessories

Shine Design, LLC is not responsible for any damage to aftermarket parts, emblems, decals, tint, or custom equipment unless such damage is caused by gross negligence.

Valuables & Personal Items

Customers are responsible for removing personal items from their vehicle prior to service. Shine Design, LLC is not liable for the loss of or damage to any personal belongings left in the vehicle.

Reporting Concerns

Any concerns or claims regarding damage must be reported to Shine Design, LLC within 24 hours of service completion. Claims submitted after this period may not be considered.

To report a concern, please contact us by:

• Phone: 480-528-8227
• Email: info [at] shinedesignauto.com

Maximum Liability

In the rare event that Shine Design, LLC is found liable for damages resulting directly from our services, our liability shall be limited to the amount paid for the service in question. Under no circumstances will Shine Design, LLC be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits or loss of use of the vehicle.

Photographic Evidence

Before-and-after photos may be taken to document the vehicle's condition. These serve as a record in the event of a dispute or claim.

Customer Responsibilities

Accurate Service Location

Customers must provide the correct service address, including necessary access details such as gate codes or building/unit instructions.

Adequate Space

For services at apartment complexes, shared parking lots, or similar environments, customers are responsible for ensuring there is sufficient space for our technicians to safely park and perform the detailing service.

Vehicle Condition Disclosure

Customers should disclose any relevant information about the vehicle's condition at the time of booking to help ensure the proper equipment, time, and expectations are set.

Service Feasibility at Provided Location

It is the customer's responsibility to ensure the service can be performed at the address and location provided. This includes making sure:

• The vehicle is accessible at the scheduled time
• The vehicle is located in a safe, legal area where our technician can operate
• There are no restrictions (such as HOA rules, private property limitations, or parking enforcement) that would prevent the service from being completed

If the technician arrives and is unable to perform the service due to any of these issues, it may result in a cancellation fee.

Additional Charges Based on Vehicle Condition

Customers are responsible for accurately representing the state of their vehicle. If upon inspection, additional services are deemed necessary, Shine Design, LLC will consult with the customer before proceeding.

Shine Design, LLC reserves the right to assess and apply additional charges if the condition of the vehicle is significantly beyond what is typical or expected for the selected detailing package. This includes but is not limited to:

• Excessive pet hair, dirt, or debris
• Biohazards (e.g., mold, bodily fluids, vomit)
• Heavy staining or deep interior contamination
• Severe exterior neglect, oxidation, or tar buildup
• Oversized or heavily modified vehicles

All vehicles are subject to an in-person condition assessment upon arrival. If additional work or fees are necessary based on this assessment, the technician will clearly communicate these findings and discuss any extra charges with the customer before proceeding. No additional services or charges will be applied without the customer's prior verbal or written consent.

Workmanship Review & Re-Service Policy

At Shine Design, LLC, we stand behind our workmanship and review service concerns in good faith.

If there is probable and clear cause that our technician did not fulfill the detailing package as ordered, or if there is evident poor craftsmanship unrelated to pre-existing condition, customer-requested deviation, customer maintenance, or outside exposure after delivery, Shine Design may redo the unsatisfactory portion of the service at no additional cost to the customer.

To qualify for review under this policy:

• Claims must be submitted within 24 hours of the service being completed
• Customers must contact us by phone (480-528-8227) or email (info [at] shinedesignauto.com) to report the issue
• Clear photographic evidence of the area(s) in question must be submitted via email or text within 24 hours of making the claim

This policy does not cover damage or changes to the vehicle's condition caused by external factors after the service, including weather, road debris, additional soiling, environmental exposure, customer maintenance, customer-requested rework, or declined recommended replacement.

Inclement Weather Policy

Customer Responsibility

Customers should check the weather forecast prior to booking. Proceeding with services during inclement weather may affect the outcome, and Shine Design, LLC is not liable for such results.

Weather-Related Cancellations & Reschedules

Recognizing the unpredictability of Arizona weather, cancellations or rescheduling due to inclement weather are permitted without penalty, but must be communicated at least 3 hours in advance of your appointment time. We reserve the right to make final determinations regarding weather-related safety or feasibility.

Post-Service Weather Impact

Shine Design, LLC is not responsible for any damage, dirt, or diminished results caused by weather conditions occurring after a service has been completed. This includes, but is not limited to, rain, wind, dust, pollen, or extreme temperatures.

No next-day rain checks, refunds, or complimentary redo services will be provided due to inclement weather after the service has been performed. Customers are encouraged to check the weather forecast and reschedule their appointment in advance if poor conditions are expected.

Emergency Service Cancellations

Shine Design, LLC reserves the right to cancel services at any time due to unforeseen emergencies. In such cases, we will promptly communicate with the customer to reschedule at the earliest convenience.

Photo and Video Usage

By receiving our services, customers consent to Shine Design, LLC capturing photos and videos of the vehicle during the detailing process. These materials may be used for marketing purposes, including social media, advertisements, and promotional content.

Marketing Communication

Customer contact information may be used for internal marketing communications. We respect your privacy and will not share your information with third parties. Customers may opt out of marketing communications at any time.

Environmental Considerations

Shine Design, LLC is not liable for any runoff of water, soap, or detailing products onto landscaping or streets. Customers should inform our technicians of any sensitive areas prior to service.

Health and Allergy Disclaimer

Customers with known sensitivities or allergies to certain products must inform Shine Design, LLC before the service. We are not liable for any health reactions resulting from exposure to our products.

Service Completion and Adjustments

Upon completion of the service, customers are encouraged to inspect the vehicle. After approval, Shine Design, LLC is not responsible for any further adjustments or corrections.

Feedback and Resolution

We encourage honest feedback and will work to resolve issues amicably. Customers are encouraged to address any concerns directly with Shine Design, LLC and provide an opportunity for resolution.

Privacy Policy

Shine Design, LLC is committed to protecting your privacy. Personal information collected from customers—including names, contact information, and service history—is used primarily for service-related communications, appointment scheduling, and customer support.

By agreeing to these Terms & Conditions, you consent to receive marketing messages, promotional offers, and service updates from Shine Design, LLC via email, text message, or phone call. These communications are intended to enhance your experience and keep you informed about our latest services and specials.

You may opt out of promotional messages at any time by contacting us at:

• Phone: 480-528-8227
• Email: info [at] shinedesignauto.com

Shine Design, LLC does not sell or share personal information with third parties unless required by law or with your explicit permission.