Terms of Service

Acceptance of Terms

By scheduling or receiving services from Shine Design, LLC ("the Company"), you agree to comply with and be bound by the following terms and conditions.

Cancellation & Rescheduling Policy

Cancellations Within 24 Hours

Cancellations made within 24 hours of the scheduled appointment time are subject to an $80 cancellation fee. This fee helps cover lost labor hours, preparation time, and missed opportunities. We always offer a chance to reschedule to avoid the cancellation fee.

Reschedules

Appointments may be rescheduled up to 24 hours in advance with no penalty or fee. To reschedule, please contact us directly via phone or email. Reschedule requests made within 24 hours of your appointment are subject to a reschedule fee of up to $80.

No-Shows

If a customer is not present or accessible at the scheduled time and location, and cannot be reached, the appointment will be considered a no-show and the $80 cancellation fee will apply. Our detailers will offer a 15-minute courtesy period before leaving the premises and canceling the appointment.

Weather-Related Cancellations

Cancellations due to inclement weather are permitted without penalty, but must be communicated at least 3 hours in advance of your appointment time. We reserve the right to make final determinations regarding weather-related safety or feasibility, considering Arizona's unique conditions like monsoons or dust storms.

Limitation of Liability

Shine Design, LLC takes great care in providing high-quality auto detailing services. However, due to the nature of mobile detailing and the condition of vehicles prior to service, the following limitations apply:

Pre-Existing Conditions

Shine Design, LLC is not liable for damage related to pre-existing conditions, including but not limited to:

• Scratches, chips, dents, or rust
• Loose trim or moldings
• Faulty door seals, weather stripping, or convertible tops
• Oxidized, weakened, or damaged paint

Interior Condition

We are not responsible for:

• Stains that do not come out due to the nature of the material or depth of damage
• Electronic components or features that fail during standard cleaning
• Pre-existing odors, mold, or mildew that cannot be fully eliminated

Aftermarket Parts & Accessories

Shine Design, LLC is not responsible for any damage to aftermarket parts, emblems, decals, tint, or custom equipment unless such damage is caused by gross negligence.

Valuables & Personal Items

Customers are responsible for removing personal items from their vehicle prior to service. Shine Design, LLC is not liable for the loss of or damage to any personal belongings left in the vehicle.

Reporting Concerns

Any concerns or claims regarding damage must be reported to Shine Design, LLC within 24 hours of service completion. Claims submitted after this period may not be considered.

To report a concern, please contact us by:

• Phone: 480-528-8227
• Email: hello@shinedesign.co

Maximum Liability

In the rare event that Shine Design, LLC is found liable for damages resulting directly from our services, our liability shall be limited to the amount paid for the service in question. Under no circumstances will Shine Design, LLC be liable for indirect, incidental, special, or consequential damages, including but not limited to lost profits or loss of use of the vehicle.

Photographic Evidence

Before-and-after photos may be taken to document the vehicle's condition. These serve as a record in the event of a dispute or claim.

Customer Responsibilities

Accurate Service Location

Customers must provide the correct service address, including necessary access details such as gate codes or building/unit instructions.

Adequate Space

For services at apartment complexes, shared parking lots, or similar environments, customers are responsible for ensuring there is sufficient space for our technicians to safely park and perform the detailing service.

Vehicle Condition Disclosure

Customers should disclose any relevant information about the vehicle's condition at the time of booking to help ensure the proper equipment, time, and expectations are set.

Service Feasibility at Provided Location

It is the customer's responsibility to ensure the service can be performed at the address and location provided. This includes making sure:

• The vehicle is accessible at the scheduled time
• The vehicle is located in a safe, legal area where our technician can operate
• There are no restrictions (such as HOA rules, private property limitations, or parking enforcement) that would prevent the service from being completed

If the technician arrives and is unable to perform the service due to any of these issues, it may result in a cancellation fee.

Additional Charges Based on Vehicle Condition

Customers are responsible for accurately representing the state of their vehicle. If upon inspection, additional services are deemed necessary, Shine Design, LLC will consult with the customer before proceeding.

Shine Design, LLC reserves the right to assess and apply additional charges if the condition of the vehicle is significantly beyond what is typical or expected for the selected detailing package. This includes but is not limited to:

• Excessive pet hair, dirt, or debris
• Biohazards (e.g., mold, bodily fluids, vomit)
• Heavy staining or deep interior contamination
• Severe exterior neglect, oxidation, or tar buildup
• Oversized or heavily modified vehicles

All vehicles are subject to an in-person condition assessment upon arrival. If additional work or fees are necessary based on this assessment, the technician will clearly communicate these findings and discuss any extra charges with the customer before proceeding. No additional services or charges will be applied without the customer's prior verbal or written consent.

100% Satisfaction Guarantee

At Shine Design, LLC, we stand behind the quality of our work with a 100% Satisfaction Guarantee.

If there is probable and clear cause that our technician did not fulfill the detailing package as ordered, or if there is evident poor craftsmanship, Shine Design will redo the unsatisfactory portion of the service at no additional cost to the customer.

To qualify for a re-service under this policy:

• Claims must be submitted within 24 hours of the service being completed
• Customers must contact us by phone (480-528-8227) or email (hello@shinedesign.co) to report the issue
• Clear photographic evidence of the area(s) in question must be submitted via email or text within 24 hours of making the claim

This policy does not cover damage or changes to the vehicle's condition caused by external factors after the service (e.g., weather, road debris, or additional soiling).

Inclement Weather Policy

Customer Responsibility

Customers should check the weather forecast prior to booking. Proceeding with services during inclement weather may affect the outcome, and Shine Design, LLC is not liable for such results.

Weather-Related Cancellations & Reschedules

Recognizing the unpredictability of Arizona weather, cancellations or rescheduling due to inclement weather are permitted without penalty, but must be communicated at least 3 hours in advance of your appointment time. We reserve the right to make final determinations regarding weather-related safety or feasibility.

Post-Service Weather Impact

Shine Design, LLC is not responsible for any damage, dirt, or diminished results caused by weather conditions occurring after a service has been completed. This includes, but is not limited to, rain, wind, dust, pollen, or extreme temperatures.

No next-day rain checks, refunds, or complimentary redo services will be provided due to inclement weather after the service has been performed. Customers are encouraged to check the weather forecast and reschedule their appointment in advance if poor conditions are expected.

Emergency Service Cancellations

Shine Design, LLC reserves the right to cancel services at any time due to unforeseen emergencies. In such cases, we will promptly communicate with the customer to reschedule at the earliest convenience.

Photo and Video Usage

By receiving our services, customers consent to Shine Design, LLC capturing photos and videos of the vehicle during the detailing process. These materials may be used for marketing purposes, including social media, advertisements, and promotional content.

Marketing Communication

Customer contact information may be used for internal marketing communications. We respect your privacy and will not share your information with third parties. Customers may opt out of marketing communications at any time.

Environmental Considerations

Shine Design, LLC is not liable for any runoff of water, soap, or detailing products onto landscaping or streets. Customers should inform our technicians of any sensitive areas prior to service.

Health and Allergy Disclaimer

Customers with known sensitivities or allergies to certain products must inform Shine Design, LLC before the service. We are not liable for any health reactions resulting from exposure to our products.

Service Completion and Adjustments

Upon completion of the service, customers are encouraged to inspect the vehicle. After approval, Shine Design, LLC is not responsible for any further adjustments or corrections.

Feedback and Resolution

We encourage honest feedback and will work to resolve issues amicably. Customers are encouraged to address any concerns directly with Shine Design, LLC and provide an opportunity for resolution.

Privacy Policy

Shine Design, LLC is committed to protecting your privacy. Personal information collected from customers—including names, contact information, and service history—is used primarily for service-related communications, appointment scheduling, and customer support.

By agreeing to these Terms & Conditions, you consent to receive marketing messages, promotional offers, and service updates from Shine Design, LLC via email, text message, or phone call. These communications are intended to enhance your experience and keep you informed about our latest services and specials.

You may opt out of promotional messages at any time by contacting us at:

• Phone: 480-528-8227
• Email: hello@shinedesign.co

Shine Design, LLC does not sell or share personal information with third parties unless required by law or with your explicit permission.