Privacy Policy

Introduction

This Privacy Policy for Shine Design, LLC ("we," "us," or "our"), a mobile auto detailing service based in Arizona, outlines our practices for collecting, using, sharing, and protecting customer personal information. We are committed to promoting transparency, building trust, and complying with applicable U.S. privacy laws.

This policy covers all interactions with Shine Design, LLC via our website, phone, email, text message, or in-person services. We emphasize service delivery, marketing (with opt-out options), and limited data sharing.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when booking services or contacting us:

• Contact Information: Name, email address, phone number
• Service Location: Address where services will be performed (used for scheduling and routing)
• Vehicle Information: Make, model, year, color, and condition details
• Payment Information: Credit card or payment details (processed securely through third-party payment processors)
• Communications: Messages, inquiries, and feedback you send to us
• Service Preferences: Scheduling preferences and service history

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring URLs
• Cookies: Small data files stored on your device (see Cookies section below)

2. How We Use Your Information

We use collected information for the following legitimate business purposes:

• Service Provision: To schedule, perform, and follow up on detailing services
• Payment Processing: To process transactions and send invoices/receipts
• Communications: To send appointment confirmations, reminders, and service updates
• Customer Support: To respond to inquiries, feedback, and resolve issues
• Service Improvement: To analyze and improve our services and customer experience
• Marketing: To send promotional offers, newsletters, and updates (with your consent; you may opt-out at any time)
• Legal Compliance: To comply with applicable laws, regulations, and legal requests

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers who assist in our operations:

• Payment Processors: Stripe, Square, or similar services for secure payment handling
• Scheduling Software: GoHighLevel for appointment management and CRM
• Communication Tools: For SMS/email appointment reminders
• Analytics: Google Analytics for website performance (anonymized data)

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, safety, or property.

With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Service Records: Retained for up to 7 years for tax compliance and warranty purposes
• Contact Information: Retained while you remain an active customer; upon request, we will delete within 30 days
• Payment Data: Handled by third-party processors according to their retention policies; we do not store full payment card numbers
• Marketing Preferences: Retained until you opt-out or request deletion

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmitted through our website
• Secure Payment Processing: PCI-compliant third-party payment processors handle all payment data
• Access Controls: Restricted access to personal information to authorized personnel only
• Regular Reviews: Periodic review of security practices and systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Breach Response

In accordance with Arizona Data Breach Notification Law (A.R.S. §§ 18-551 to 18-552), we will notify affected individuals and appropriate authorities if a data breach involving personal information occurs.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the information provided below. We will respond to requests within 30 days.

California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information we collect, use, and share
• Right to delete personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a request, contact us at hello@shinedesign.co or call 480-528-8227.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., session management)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block all or certain types of cookies
• Set preferences for specific websites

Note: Disabling certain cookies may affect website functionality.

Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics collects anonymized data about your visits. You can opt-out by installing the Google Analytics Opt-out Browser Add-on.

8. Marketing Communications

Email Marketing

With your consent, we may send promotional emails about services, special offers, and company updates. In compliance with the CAN-SPAM Act (15 U.S.C. §§ 7701-7713):

• All marketing emails include an unsubscribe link
• We honor opt-out requests within 10 business days
• Our emails include accurate sender information and subject lines

SMS/Text Marketing

In compliance with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227):

• We obtain prior express written consent before sending marketing text messages
• Service-related texts (appointment reminders, confirmations) may be sent based on your booking
• You can opt-out of SMS communications at any time by replying STOP
• Message and data rates may apply

See our SMS Terms for complete details.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• We will update the "Effective date" at the top of this policy
• For significant changes, we will notify you via email (if provided) or prominent notice on our website
• We encourage you to review this policy periodically

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Legal References

This Privacy Policy is designed to comply with the following laws and regulations:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. §§ 41-58
• Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
• CAN-SPAM Act, 15 U.S.C. §§ 7701-7713
• Arizona Data Breach Notification Law, A.R.S. §§ 18-551 to 18-552
• California Consumer Privacy Act (CCPA), Cal. Civ. Code §§ 1798.100 et seq.