Privacy Policy

Privacy Policy – Shine Design LLC

Shine Design LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us.

Information We Collect

• We collect your phone number, name, and appointment details when you opt in to SMS messages.
• For service purposes, we may also collect vehicle information, service history, and contact preferences.
• Payment information is processed securely through third-party processors and is not stored on our servers.
• We may collect information about your location when you use our mobile services.
• Website usage data including IP addresses, browser types, and pages visited.

How We Use Your Information

• This data is used solely for delivering appointment notifications, reminders, follow-ups, and occasional promotional offers related to Shine Design LLC services.
• We may use your information to improve our services and customize your experience.
• Analytics data helps us understand service usage patterns and improve our offerings.
• To communicate with you about your appointments and services.
• To process payments and maintain service records.

Information Sharing and Disclosure

• We do not sell, rent, or share your information with third parties for marketing purposes.
• We may share information with service providers who assist in our operations (e.g., SMS platforms, scheduling systems).
• We may disclose information if required by law or to protect our rights and safety.
• In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity.

Data Security and Storage

• Opt-in records are securely stored with the date, time, and source of consent.
• We use industry-standard security measures to protect your personal information.
• Data is retained only as long as necessary to provide services or as required by law.
• We implement physical, electronic, and procedural safeguards to protect your information.

Your Rights and Choices

• You may request access to, correction of, or deletion of your personal information.
• You may unsubscribe from SMS messages at any time by replying STOP to our messages.
• You have the right to withdraw consent for data processing where consent is the basis for processing.
• You may opt-out of marketing communications at any time.
• You have the right to request a copy of the personal information we hold about you.

Cookies and Tracking Technologies

• Our website uses cookies to improve user experience and analyze site traffic.
• You can control cookie settings through your browser preferences.
• We use Google Analytics to understand how visitors interact with our website.
• Third-party services may place cookies on your device for advertising purposes.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not do).

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.